Spam filter upgrade coming June 5th, 2023

  Posted on: May 31, 2023

On Monday, June 5, Information Technology Services will be upgrading TRU’s phishing and spam filtering system to Microsoft 365 Spam Protection.

please check your junk folder daily in case a wanted email is mishandled. If such an email is found, move it to your inbox.

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2022 Tax Forms

  Posted on: February 17, 2023

Tax forms (T4’s, T4A’s, T2022a’s, etc) for the will be available on myTRU and TRUEmployee by end of day on February 28th. Unable to log into myTRU or TRUEmployee? Reset your password on our password reset portal

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Feb 10, 2023 – Upcoming Staff Print Server Migration

  Posted on: February 9, 2023

Print Services will be performing a print server migration and upgrade starting on the evening of Friday, Feb. 10 to improve our print server performance and reliability on both the Kamloops and Williams Lake campuses. This work will run over the weekend to limit the impact on print services at TRU.  Please leave your printers on for the…

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IT Services – Closed for Winter Break

  Posted on: December 23, 2022

Thompson Rivers University will be closed for the holidays as of 12:00pm Pacific Time on Friday, December 23, 2022, and will reopen on Tuesday, January 3, 2022, at 8:00am Pacific Time. Emails and Voicemails will not be monitored during this time. On January 3, 2023, the IT Service Desk will return to regular hours (8:00…

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Scheduled: Newtork Outage on November 18, 2022

  Posted on: November 3, 2022

TRU is planning a short but major network outage on Friday, Nov. 18 from 6 to 8 a.m., affecting all TRU locations (Kamloops, Williams Lake and Regional Centres).  Please save and shut down your systems at the end of your workday Thursday. All TRU networks (fixed and wireless) will be unavailable, campuses will have no…

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SCHEDULED: Banner service outage Oct. 1-2, 2022

  Posted on: September 26, 2022

Banner and related systems will be offline from 10 p.m. Saturday, Oct. 1 until approximately 3 a.m. on Sunday, Oct. 2 while Ellucian performs necessary updates. During this outage there will be no access to the following:  Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic record details, tax…

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SCHEDULED: Banner Admin and EPBC outage Aug. 26-27

  Posted on: August 25, 2022

Banner Admin and EducationPlanner BC (EPBC) will be offline from approximately 8 p.m. on Friday, Aug. 26. until approximately 10 a.m. on Saturday, Aug. 27 while Ellucian performs necessary updates. During this outage there will be no access to the following:  Banner Admin pages Apply – EducationPlannerBC (EPBC) All other Banner-related systems will not be impacted by this outage. Thank you…

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Outages Affecting Eduroam and Campus Network

  Posted on: August 22, 2022

Technical issues affecting Eduroam and wired connections We are currently experiencing unexpected issues with Eduroam and some wired connections, resulting from the BCNeT network upgrade that took place yesterday, Aug. 21. IT Services is aware and is working with BCNET to resolve the issues as quickly as possible. Thank you for your patience.

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Planned Outage: Aug. 20-21

  Posted on: August 11, 2022

On Sunday, Aug. 21 from 6 a.m. until approximately noon, a short but major network outage is planned. The impact is similar to the network outage at the end of June and will impact all TRU locations (Kamloops, Williams Lake and Regional Centres). This is the only planned outage this weekend. The previously announced Banner…

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