ITS Tech Tips Series – Adding TRU Employee Email to Your Phone

  Posted on: January 25, 2019

Continuing our focus on common IT Services questions, this post provides information on adding your work email to your mobile phone.  This is easy to do and it way nicer to use than accessing via the web interface on your mobile browser.     iPhone Settings Passwords & Accounts “Add Account” “Exchange” Enter your TRU email…

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ITS Tech Tips Series – Setting Up Guest Wireless

  Posted on: January 18, 2019

Over the next week we will be focusing on some of our most common question in the IT Services Tech Tips series.  In this post we will be sharing the steps you can take to set up free wireless access for your on-campus guests.  Every TRU employee has the ability to do this and the process…

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TRU’s Microsoft Office 365 provides 1 Terabyte of storage

  Posted on: August 16, 2017

This is a reminder of the availability of Office 365 OneDrive within TRU’s Microsoft Office 365 providing 1 Terabyte of storage. IT Services recommends Office 365 OneDrive over products such as Dropbox or Google Drive that do not comply with Section 30.1 of BC’s Freedom of Information and Protection of Privacy Act . Data you…

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ITS Web Help Desk Ticket System is now live!

  Posted on: August 8, 2017

The IT Services Web Help Desk ticket system allows active TRU employees and students – both on campus and off campus – to submit IT related help requests or general inquiries. The ticket submitted will be directed immediately to the appropriate IT technician to help you resolve your issue and/or questions. Additionally, when you are…

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Wireless and network maintenance – IB and Science Building

  Posted on: July 21, 2017

Please be aware that Network Services is currently migrating the wireless network in the Science Building over to the new wireless network.  There could be intermittent interruptions to this service today, July 21st.  The migration of this service should be completed by 4:00 p.m. today.   As well, Network Services will be doing maintenance in…

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Phishing Alert – Massive Ransomware attack affecting a large number of organizations

  Posted on: May 12, 2017

Many organizations around the world—including Britain’s National Health Service—have been affected by a massive, global ransomware attack. While TRU currently has not seen any evidence of this attack on our networks, we would like all faculty and staff to be extra vigilant to ensure our systems remain secure. This Ransomware takes advantage of a MS…

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CAMPUS INTERNET OUTAGE and Disruptions, Sunday, May 14. 2017 from 7:00 am to noon

  Posted on: May 1, 2017

Please be advised that IT Services will be performing campus network system maintenance on Sunday, May 14, 2017 from 7:00 a.m. to noon. This will affect students (Campus and Open Learning), staff, faculty, and Open Learning faculty. Between 7:00 am and noon there will be NO OFF CAMPUS ACCESS to all systems including: myTRU.ca Moodle.tru.ca…

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Issue 24 – ITS Update Newsletter

  Posted on: April 26, 2017

Issue 24 – ITS Update Newsletter is available now at https://tinyurl.com/n4uspdk  In this issue read more about: TRU’s 3rd Annual Privacy and Security Conference Emergency Notification IT Services Strategic Plan Sneak Peak Sharepoint Student Self Service Tickets SSD for Labs PCI DSS Compliance New Digital Signage Archibus On Demand Work & Preventative Maintenance Blue Jeans…

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