It is 9am. Do you know where your email address is?

  Posted on: April 8, 2021

It is 9am on a Tuesday morning.  You are getting ready to start your day after your favourite morning beverage, and think “do I know where my email address is?” It could be many places – your work computer, your friends address book, even safely tucked away behind Multi-factor Authentication. Or it could be in…

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Slam the scam – Protect yourself against CRA fraud

  Posted on: March 19, 2021

Taxpayers should be vigilant when they receive, either by telephone, mail, text message or email, a fraudulent communication that claims to be from the Canada Revenue Agency (CRA) requesting personal information such as a social insurance number, credit card number, bank account number, or passport number. These scams may insist that this personal information is…

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Banner System Service Outage – February 26th, 2021

  Posted on: February 26, 2021

Banner and related systems will be offline from 5 to 11 p.m. on Friday, Feb. 26 while IT Services performs necessary updates. During this time there will be no access to the following:  • Flexible Registration (online registrations) • Self-service functions in myTRU and TRUemployee, including registration, payments, advising, timesheets, transcripts and other academic record…

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Outlook Update – January 19th, 2021

  Posted on: February 1, 2021

Differences between Exchange and Outlook: Email System – A collection of servers that is used to store, transport, and monitor email between TRU and the internet. Our email system consists of 14 servers (3 Exchange Servers for Employees, 5 Exchange Servers for Students, and 6 relay/monitoring servers). Exchange Servers – These are the backend servers that store…

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Update on service disruption to OneTRU, TRUEmployee and myTRU

  Posted on: January 24, 2021

To follow up on yesterday’s service disruption notice, IT Services continues to work on restoring access to OneTRU, TRUEmployee and myTRU. While this investigation continues, IT Services was able to restore the critical contents on these webpages. TRUEmployee This information is now available via truemployee.tru.ca.  OneTRU The links for programs and applications normally accessible from the…

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Clicking the Wrong Link Can Have Huge Impacts

  Posted on: January 15, 2021

In December 2020, just before the winter break, 17 unsuspecting TRU employees opened a malicious email message and clicked on a scam link. Once IT Services was informed of the scam (at infosecurity@tru.ca), they were able to stop several thousand more malicious emails from being sent. That’s the good news. The bad news? Enough damage…

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How to spot harmful DocuSign phishing scams

  Posted on: October 28, 2020

There’s been a rise in phishing messages that look like they are from DocuSign. These harmful emails are disguised as legitimate DocuSign notifications related to invoices or other financial documents that require your signature. Phishing scams are a very popular tactic hackers use to trick you into thinking you’ve received an email or text (SMiShing…

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Conference and Collaboration Tool Comparisons

  Posted on: April 7, 2020

With the rapid transition to distance learning IT has been getting lots of questions about which conference and collaboration platform is the best.  Here at TRU we have three chosen solutions that are equally great but each shines brightest in different scenarios.  Microsoft Teams, BlueJeans and BigBlueButton are all able to meet and exceed your…

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Changes to Webmail

  Posted on: April 6, 2020

We are updating our email system and as we move employees over to Exchange 2016 (the server we use to run Outlook) you may notice that the webmail page looks a bit different.  Don’t panic – just log in with your network credentials like always and continue to use your email like you always do. …

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