Posted on: February 26, 2021
Banner and related systems will be offline from 5 to 11 p.m. on Friday, Feb. 26 while IT Services performs necessary updates. During this time there will be no access to the following: • Flexible Registration (online registrations) • Self-service functions in myTRU and TRUemployee, including registration, payments, advising, timesheets, transcripts and other academic record…
Read morePosted on: February 1, 2021
Differences between Exchange and Outlook: Email System – A collection of servers that is used to store, transport, and monitor email between TRU and the internet. Our email system consists of 14 servers (3 Exchange Servers for Employees, 5 Exchange Servers for Students, and 6 relay/monitoring servers). Exchange Servers – These are the backend servers that store…
Read morePosted on: January 24, 2021
To follow up on yesterday’s service disruption notice, IT Services continues to work on restoring access to OneTRU, TRUEmployee and myTRU. While this investigation continues, IT Services was able to restore the critical contents on these webpages. TRUEmployee This information is now available via truemployee.tru.ca. OneTRU The links for programs and applications normally accessible from the…
Read morePosted on: January 22, 2021
We are aware that myTRU, TRUemployee and one.tru.ca are currently unavailable. We are looking into the situation and will provide an update when we have more information.
Read morePosted on: January 15, 2021
In December 2020, just before the winter break, 17 unsuspecting TRU employees opened a malicious email message and clicked on a scam link. Once IT Services was informed of the scam (at infosecurity@tru.ca), they were able to stop several thousand more malicious emails from being sent. That’s the good news. The bad news? Enough damage…
Read morePosted on: October 28, 2020
There’s been a rise in phishing messages that look like they are from DocuSign. These harmful emails are disguised as legitimate DocuSign notifications related to invoices or other financial documents that require your signature. Phishing scams are a very popular tactic hackers use to trick you into thinking you’ve received an email or text (SMiShing…
Read morePosted on: April 7, 2020
With the rapid transition to distance learning IT has been getting lots of questions about which conference and collaboration platform is the best. Here at TRU we have three chosen solutions that are equally great but each shines brightest in different scenarios. Microsoft Teams, BlueJeans and BigBlueButton are all able to meet and exceed your…
Read morePosted on: April 6, 2020
We are updating our email system and as we move employees over to Exchange 2016 (the server we use to run Outlook) you may notice that the webmail page looks a bit different. Don’t panic – just log in with your network credentials like always and continue to use your email like you always do. …
Read morePosted on: February 26, 2020
Did you know that TRU has a chatbot? In fact, TRU has several. TRU World has been dabbling with chat support for a while and in 2019 the Future Student team kicked things off for our domestic students when they launched Wolfie the chatbot. Wolfie was great at solving simple questions and we loved how…
Read morePosted on: January 17, 2020
Over the last few days we have had a number of institutions report a wide-spread cyber-scam circulating from what appears to be the Canada Revenue Agency. This particular scam seems to be targeting students, faculty and staff at universities across the country. It advises of a tax credit owing to you and requests your response…
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