Posted on: May 31, 2023
On Monday, June 5, Information Technology Services will be upgrading TRU’s phishing and spam filtering system to Microsoft 365 Spam Protection. This filter is more aggressive in its detection of malicious emails which will result in a noticeable reduction of spam emails arriving in your inbox. However, this level of aggressiveness comes with a higher…
Read morePosted on: February 17, 2023
Tax forms (T4’s, T4A’s, T2022a’s, etc) for the will be available on myTRU and TRUEmployee by end of day on February 28th. Unable to log into myTRU or TRUEmployee? Reset your password on our password reset portal
Read morePosted on: February 9, 2023
Print Services will be performing a print server migration and upgrade starting on the evening of Friday, Feb. 10 to improve our print server performance and reliability on both the Kamloops and Williams Lake campuses. This work will run over the weekend to limit the impact on print services at TRU. Please leave your printers on for the…
Read morePosted on: January 4, 2023
To follow up on the announcement shared on TRU Connect, please note that there are changes to several of our lists that come into effect Dec. 31, 2022. For full details, please see the TRU Connect posting on MS Teams or on OneTRU.
Read morePosted on: December 23, 2022
Thompson Rivers University will be closed for the holidays as of 12:00pm Pacific Time on Friday, December 23, 2022, and will reopen on Tuesday, January 3, 2022, at 8:00am Pacific Time. Emails and Voicemails will not be monitored during this time. On January 3, 2023, the IT Service Desk will return to regular hours (8:00…
Read morePosted on: November 3, 2022
TRU is planning a short but major network outage on Friday, Nov. 18 from 6 to 8 a.m., affecting all TRU locations (Kamloops, Williams Lake and Regional Centres). Please save and shut down your systems at the end of your workday Thursday. All TRU networks (fixed and wireless) will be unavailable, campuses will have no…
Read morePosted on: September 26, 2022
Banner and related systems will be offline from 10 p.m. Saturday, Oct. 1 until approximately 3 a.m. on Sunday, Oct. 2 while Ellucian performs necessary updates. During this outage there will be no access to the following: Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic record details, tax…
Read morePosted on: August 25, 2022
Banner Admin and EducationPlanner BC (EPBC) will be offline from approximately 8 p.m. on Friday, Aug. 26. until approximately 10 a.m. on Saturday, Aug. 27 while Ellucian performs necessary updates. During this outage there will be no access to the following: Banner Admin pages Apply – EducationPlannerBC (EPBC) All other Banner-related systems will not be impacted by this outage. Thank you…
Read morePosted on: August 22, 2022
Technical issues affecting Eduroam and wired connections We are currently experiencing unexpected issues with Eduroam and some wired connections, resulting from the BCNeT network upgrade that took place yesterday, Aug. 21. IT Services is aware and is working with BCNET to resolve the issues as quickly as possible. Thank you for your patience.
Read morePosted on: August 11, 2022
On Sunday, Aug. 21 from 6 a.m. until approximately noon, a short but major network outage is planned. The impact is similar to the network outage at the end of June and will impact all TRU locations (Kamloops, Williams Lake and Regional Centres). This is the only planned outage this weekend. The previously announced Banner…
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