Duo Multi-Factor Authentication (MFA) Enrollment Schedule

  Posted on: June 10, 2021

Why DUO MFA? Your network credentials provide access to email, the TRU Employee portal, Moodle, Microsoft Cloud Services (including Office, Teams and OneDrive) and other network resources. In December 2020, over 17 unsuspecting TRU employees opened a malicious email message, clicked on a scam link and provided their user credentials to a fake website.  The…

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Phish Alert Reporting button now available on all devices

Small tiles or keys spelling out EMAIL on a grey background

  Posted on: June 10, 2021

KnowBe4’s Phish Alert button gives TRU users a safe way to forward suspected email threats to the Information Security team for analysis.  The button also deletes the email from the user’s inbox to prevent future exposure. All with just one click! The Phish Alert Button (PAB) add-in will be available from any open email in…

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TRU Partners with Varonis for Data Protection

Picture of one man signing a ballot and one man in a suit holding a cup of coffee infront of a vendor sign

  Posted on: June 10, 2021

The TRU Information Security Office has been working closely with Varonis (an industry leading platform that is built to protect the world’s most valuable and vulnerable data), to identify stale data, as well as stale sensitive data, hosted on TRU’s network storage devices.  Protecting the data that you may have access to is critical to…

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It is 9am. Do you know where your email address is?

  Posted on: April 8, 2021

It is 9am on a Tuesday morning.  You are getting ready to start your day after your favourite morning beverage, and think “do I know where my email address is?” It could be many places – your work computer, your friends address book, even safely tucked away behind Multi-factor Authentication. Or it could be in…

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Slam the scam – Protect yourself against CRA fraud

  Posted on: March 19, 2021

Taxpayers should be vigilant when they receive, either by telephone, mail, text message or email, a fraudulent communication that claims to be from the Canada Revenue Agency (CRA) requesting personal information such as a social insurance number, credit card number, bank account number, or passport number. These scams may insist that this personal information is…

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Banner System Service Outage – February 26th, 2021

  Posted on: February 26, 2021

Banner and related systems will be offline from 5 to 11 p.m. on Friday, Feb. 26 while IT Services performs necessary updates. During this time there will be no access to the following:  • Flexible Registration (online registrations) • Self-service functions in myTRU and TRUemployee, including registration, payments, advising, timesheets, transcripts and other academic record…

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Outlook Update – January 19th, 2021

  Posted on: February 1, 2021

Differences between Exchange and Outlook: Email System – A collection of servers that is used to store, transport, and monitor email between TRU and the internet. Our email system consists of 14 servers (3 Exchange Servers for Employees, 5 Exchange Servers for Students, and 6 relay/monitoring servers). Exchange Servers – These are the backend servers that store…

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Update on service disruption to OneTRU, TRUEmployee and myTRU

  Posted on: January 24, 2021

To follow up on yesterday’s service disruption notice, IT Services continues to work on restoring access to OneTRU, TRUEmployee and myTRU. While this investigation continues, IT Services was able to restore the critical contents on these webpages. TRUEmployee This information is now available via truemployee.tru.ca.  OneTRU The links for programs and applications normally accessible from the…

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