Posted on: February 26, 2020
Did you know that TRU has a chatbot? In fact, TRU has several. TRU World has been dabbling with chat support for a while and in 2019 the Future Student team kicked things off for our domestic students when they launched Wolfie the chatbot. Wolfie was great at solving simple questions and we loved how…
Read morePosted on: January 17, 2020
Over the last few days we have had a number of institutions report a wide-spread cyber-scam circulating from what appears to be the Canada Revenue Agency. This particular scam seems to be targeting students, faculty and staff at universities across the country. It advises of a tax credit owing to you and requests your response…
Read morePosted on: December 5, 2019
End of Semester Fall 2019 – Information Security Essential session TRU is a great place to work with great opportunities to expand your awareness. With this in mind, Information Security has the following opportunity for a session in December 2019: Wednesday December 11, 1:30-3:00 pm – ISAE I (Concepts & Practice) – OL 127 These…
Read morePosted on: October 29, 2019
Today, we were going to post another #NCSAM tip about staying safe in a digital world. Were we able to? No, spammers had other plans for us. For the third day, Thompson Rivers University was hit with yet another spam and phishing email, trying to get users to give up their credentials. What did our…
Read morePosted on: October 9, 2019
“Phishing” is a tech industry term for a kind of cybercrime where people try to fool other people into sending them money or revealing personal information online. The name comes from the idea of fishing: scammers send a message that acts as bait, hoping to “hook” someone. The good news is that you have the…
Read morePosted on: October 9, 2019
Like getting your steps in or lifting from your knees, secure habits keep you safe and your online reputation healthy. This October is National Cybersecurity Awareness Month — a collaborative effort between government and organizations like ours to ensure everyone has the resources and knowledge they need to stay secure at work and at home….
Read morePosted on: June 7, 2019
Good news! TRU has moved to site licensing for NVivo. What this means for you is that we are now able to provide greater access to staff and faculty members who need to have the newest version installed on their TRU PC or in TRU computer labs. What is NVivo? NVivo is data analysis software…
Read morePosted on: March 26, 2019
Over the past weekend IT Services had the pleasure of participating in TRU’s Spring Open House. We met with future students, community members, and our TRU colleagues to showcase the technological benefits that come along with being a TRU student. We love it when we get the chance to meet one on one with our…
Read morePosted on: January 25, 2019
Continuing our focus on common IT Services questions, this post provides information on adding your work email to your mobile phone. This is easy to do and it way nicer to use than accessing via the web interface on your mobile browser. iPhone Settings Passwords & Accounts “Add Account” “Exchange” Enter your TRU email…
Read morePosted on: January 18, 2019
Over the next week we will be focusing on some of our most common question in the IT Services Tech Tips series. In this post we will be sharing the steps you can take to set up free wireless access for your on-campus guests. Every TRU employee has the ability to do this and the process…
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