Planned network service outages – April 27 & 28th, 2024

  Posted on: April 22, 2024

On Saturday, April 27 from 5:30 to 8 a.m., and Sunday, April 28 from 6 to 8 a.m., IT Services will be performing critical network updates. During the outages, there will be no access on Saturday and intermittent access on Sunday to the following: In addition to the above, the following will be impacted during…

Read more

Resolved – Planned Service Outage: Wireless Printing (myprint.tru.ca)

  Posted on: May 1, 2024

As of May 1, 2024, Wireless Printing (myprint.tru.ca) is undergoing maintenance and the service will be offline for an undetermined length of time. Traditional lab printing methods (from a computer on campus) will remain fully operational. Our team is actively working to restore the service as quickly as possible. Update: May 2, 2024 – Webprint…

Read more

Service Outage: myTRU services offline May 4-5

  Posted on: May 1, 2024

Self-service functions in myTRU and related systems, including registration, payments, timesheets, tax forms and applications to TRU, will be offline from 10 p.m. on Saturday, May 4 to 3 a.m. on Sunday, May 5.

Read more

Limited Service Alert: Service Desk (March 19, 2024)

  Posted on: February 21, 2024

Please be informed that our Service Desk will be operating with limited service between 10:00 AM and 12:00 PM today. During this period, we encourage all end users to utilize our IT Services Portal for submitting tickets or accessing our knowledge base for assistance. We appreciate your understanding and cooperation.

Read more

Planned Service Outage – Banner – Feb 3 & 4, 2024

  Posted on: February 1, 2024

Banner and related systems will be offline from 10 p.m. on Saturday, Feb. 3 to 3 a.m. on Sunday, Feb. 4 while Ellucian performs upgrades. During this outage there will be no access to the following:  The main TRU website and Moodle will not be impacted by this outage. 

Read more

Planned Service Outages – Jan 13, 2024

  Posted on: January 4, 2024

On Saturday, Jan. 13, IT Services will be performing critical network upgrades as well as upgrading network equipment in Old Main. IT Services will perform critical emergency network updates from 6 – 8 a.m. on Saturday, Jan. 13. All network access will be impacted. However, Moodle will continue to function for those accessing it off-campus…

Read more

TRU campuses will be closed on Dec. 23 and will reopen on Jan. 2

  Posted on: December 22, 2023

Happy Holidays! Thompson Rivers University will be closed for the Winter Break as of 12:00pm Pacific Time on Friday, December 22, 2023, and will reopen on Tuesday, January 2, 2024, at 8:00am Pacific Time.    Emails, ITS Portal Tickets, and Voicemails will not be monitored during this time. On January 2, 2024, the IT Service Desk…

Read more

BlueJeans to be discontinued – December 31, 2023

  Posted on: October 10, 2023

The BlueJeans video-conferencing platform has officially been discontinued by its vendor. As a result, access to your BlueJeans account and any saved recordings will no longer be available as of the end of December 2023. We understand the importance of preserving your valuable content. Please follow these instructions before Dec. 31, 2023 to download your recordings. After this date, your recordings…

Read more

Student Multi-Factor Authentication

  Posted on: September 22, 2023

Student MFA for Email – September 25th 2023

Starting Monday September 25, 2023, any student using an @mytru.ca email address must enable multi-factor authentication to access their email off-campus. Students need to download the Microsoft Authenticator App and register their device.

Read more

Want Wi-Fi? Connect to Eduroam

  Posted on: September 6, 2023

Eduroam is TRU’s recommended, secure wireless network. Login with your TRU or MYTRU credentials. Learn more at tru.ca/wifi. Please note: TRU students and staff are no longer able to access the TRU wireless network. This network was deactivated for students and staff on August 15, 2023.

Read more