Thompson Rivers University
Thompson Rivers University

Maintenance

SCHEDULED: Banner Admin and EPBC outage Aug. 26-27

  Posted on: August 25, 2022

Banner Admin and EducationPlanner BC (EPBC) will be offline from approximately 8 p.m. on Friday, Aug. 26. until approximately 10 a.m. on Saturday, Aug. 27 while Ellucian performs necessary updates. During this outage there will be no access to the following:  Banner Admin pages Apply – EducationPlannerBC (EPBC) All other Banner-related systems will not be impacted by this outage. Thank you…

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Planned Outage: Aug. 20-21

  Posted on: August 11, 2022

On Sunday, Aug. 21 from 6 a.m. until approximately noon, a short but major network outage is planned. The impact is similar to the network outage at the end of June and will impact all TRU locations (Kamloops, Williams Lake and Regional Centres). This is the only planned outage this weekend. The previously announced Banner…

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SCHEDULED: www.tru.ca Offline August 6th/7th

  Posted on: August 5, 2022

Hello TRU Community, Please be aware that in addition to the previously listed maintenance for Banner-Related systems and the TRU Campus-Wide Power Outage – TRU’s Home Page (www.tru.ca) will also be Offline for Scheduled Maintenance. Between 11:00 PM and 12:00 AM (Midnight) Saturday August 6th, there will be no access to anything on the TRU…

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SCHEDULED: Power Outage August 7, 2022

  Posted on: August 4, 2022

On Sunday, Aug. 7, all buildings on the Kamloops campus will be inaccessible from 7 a.m. to 7 p.m. for a scheduled power outage. If you need access to a building during this time, please call campus security. Since phone lines will not work during the outage, you can use the TRU Safe app to reach security….

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SCHEDULED: Banner service outage Aug. 6–7

  Posted on: August 4, 2022

Dear TRU Community, Banner and related systems will be offline from 10 p.m. Saturday, Aug. 6 until approximately 3 a.m. on Sunday, Aug. 7 while Ellucian performs necessary updates. During this outage there will be no access to the following:  Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic record…

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BCNET upgrade to temporarily affect internet access July 28, 6 – 8 a.m.

  Posted on: July 19, 2022

On Thursday, July 28 from 6 -8 a.m., BCNET will conduct an upgrade which will result in loss of internet service at all TRU locations (Kamloops, Williams Lake and regional centers) for up to 30 min. This upgrade is a second attempt following the first one on Thursday, July 21, which resulted in an unexpected…

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SCHEDULED: Major (but short) network outage June 25, 2022

  Posted on: June 21, 2022

On Saturday, June 25 from 4 – 9 a.m., a short but major network outage is planned. The impact is similar to the network outage that took place in February 2022 but will be significantly shorter. Please save and shut down your systems at the end of this week. All TRU networks (fixed and wireless)…

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Banner service outage May 7th, 2022

  Posted on: May 6, 2022

Dear TRU Community, Banner and related systems will be offline from 11 p.m. Saturday, May 7 until approximately 6 a.m. on Sunday, May 8 while IT Services performs necessary maintenance. During this outage there will be no access to the following:  Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic…

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Intermittent network outage May 6, 2022 between 6 – 9 p.m.

  Posted on: May 6, 2022

Yesterday from approximately 4:15-5:30 p.m., TRU experienced unexpected network issues. IT Service was able to restore service, but additional planned downtime is needed to further investigate and resolve the issue. The network will be down this evening, May 6th, between 6 – 9 p.m., affecting on-campus internet, anything online at TRU that requires you to…

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SERVICE OUTAGE: May 6th, 2022

  Posted on: May 6, 2022

UPDATE: Service has been restored to all systems. Thank you for your patience during this outage. Last update: May 6 at 2:30pm We are experiencing an unexpected outage of our network. IT Services is working to resolve the issue as soon as possible. For future updates, please watch our social media channels. Last update: May…

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