Thompson Rivers University
Thompson Rivers University

Maintenance

Updates to the ASAR process

  Posted on: June 11, 2024

We’re excited to announce updates to our Application and System Access Request (ASAR) process which will increase efficiency, streamline workflows and improve your experience. What’s new? Dedicated forms for specific access requests In place of one ASAR form that is used for a variety of requests, the new separate forms allow for process improvements resulting…

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Planned Network Service Outage: June 10th in the Campus Activity Center from 5-9pm

  Posted on: June 10, 2024

IT Services will be upgrading network equipment in the above buildings/areas on Monday, June 10th, 2024, 5-9pm. The affected areas will include: During this period, wired (including VoIP phones) and wireless services in all spaces located in the building will be unavailable. Thank you for your patience as we keep TRU’s network secure and improve…

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Resolved – Planned Service Outage: Wireless Printing (myprint.tru.ca)

  Posted on: May 1, 2024

As of May 1, 2024, Wireless Printing (myprint.tru.ca) is undergoing maintenance and the service will be offline for an undetermined length of time. Traditional lab printing methods (from a computer on campus) will remain fully operational. Our team is actively working to restore the service as quickly as possible. Update: May 2, 2024 – Webprint…

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Service Outage: myTRU services offline May 4-5

  Posted on: May 1, 2024

Self-service functions in myTRU and related systems, including registration, payments, timesheets, tax forms and applications to TRU, will be offline from 10 p.m. on Saturday, May 4 to 3 a.m. on Sunday, May 5.

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Planned network service outages – April 27 & 28th, 2024

  Posted on: April 22, 2024

On Saturday, April 27 from 5:30 to 8 a.m., and Sunday, April 28 from 6 to 8 a.m., IT Services will be performing critical network updates. During the outages, there will be no access on Saturday and intermittent access on Sunday to the following: In addition to the above, the following will be impacted during…

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Planned Service Outage – Banner – Feb 3 & 4, 2024

  Posted on: February 1, 2024

Banner and related systems will be offline from 10 p.m. on Saturday, Feb. 3 to 3 a.m. on Sunday, Feb. 4 while Ellucian performs upgrades. During this outage there will be no access to the following:  The main TRU website and Moodle will not be impacted by this outage. 

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Campus Power Outage – August 13

  Posted on: August 9, 2023

On Sunday, August 13, all buildings on the Kamloops campus will be inaccessible from 7 a.m. to 7 p.m. for a scheduled power outage. Campus phone lines will not work during the outage. You can reach Campus Security using the TRU Safe app or at this temporary mobile number while landlines are down: 250-320-7633. In preparation for this…

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Spam filter upgrade coming June 5th, 2023

  Posted on: May 31, 2023

On Monday, June 5, Information Technology Services will be upgrading TRU’s phishing and spam filtering system to Microsoft 365 Spam Protection.

please check your junk folder daily in case a wanted email is mishandled. If such an email is found, move it to your inbox.

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Scheduled: Newtork Outage on November 18, 2022

  Posted on: November 3, 2022

TRU is planning a short but major network outage on Friday, Nov. 18 from 6 to 8 a.m., affecting all TRU locations (Kamloops, Williams Lake and Regional Centres).  Please save and shut down your systems at the end of your workday Thursday. All TRU networks (fixed and wireless) will be unavailable, campuses will have no…

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SCHEDULED: Banner service outage Oct. 1-2, 2022

  Posted on: September 26, 2022

Banner and related systems will be offline from 10 p.m. Saturday, Oct. 1 until approximately 3 a.m. on Sunday, Oct. 2 while Ellucian performs necessary updates. During this outage there will be no access to the following:  Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic record details, tax…

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