Thompson Rivers University
Thompson Rivers University

General News

Limited Service Alert: Service Desk (March 19, 2024)

  Posted on: February 21, 2024

Please be informed that our Service Desk will be operating with limited service between 10:00 AM and 12:00 PM today. During this period, we encourage all end users to utilize our IT Services Portal for submitting tickets or accessing our knowledge base for assistance. We appreciate your understanding and cooperation.

Read more

Planned Service Outages – Jan 13, 2024

  Posted on: January 4, 2024

On Saturday, Jan. 13, IT Services will be performing critical network upgrades as well as upgrading network equipment in Old Main. IT Services will perform critical emergency network updates from 6 – 8 a.m. on Saturday, Jan. 13. All network access will be impacted. However, Moodle will continue to function for those accessing it off-campus…

Read more

TRU campuses will be closed on Dec. 23 and will reopen on Jan. 2

  Posted on: December 22, 2023

Happy Holidays! Thompson Rivers University will be closed for the Winter Break as of 12:00pm Pacific Time on Friday, December 22, 2023, and will reopen on Tuesday, January 2, 2024, at 8:00am Pacific Time.    Emails, ITS Portal Tickets, and Voicemails will not be monitored during this time. On January 2, 2024, the IT Service Desk…

Read more

BlueJeans to be discontinued – December 31, 2023

  Posted on: October 10, 2023

The BlueJeans video-conferencing platform has officially been discontinued by its vendor. As a result, access to your BlueJeans account and any saved recordings will no longer be available as of the end of December 2023. We understand the importance of preserving your valuable content. Please follow these instructions before Dec. 31, 2023 to download your recordings. After this date, your recordings…

Read more

Want Wi-Fi? Connect to Eduroam

  Posted on: September 6, 2023

Eduroam is TRU’s recommended, secure wireless network. Login with your TRU or MYTRU credentials. Learn more at Please note: TRU students and staff are no longer able to access the TRU wireless network. This network was deactivated for students and staff on August 15, 2023.

Read more

Information Security Changes at TRU

  Posted on: August 9, 2023

IT Services is introducing three new initiatives to improve TRU’s information security this summer!

The “TRU” WiFi Network will be deactivated Tuesday August 15, 2023.

New password strength requirements for all TRU and myTRU accounts Tuesday August 15, 2023.

Anyone using an email must enable Multi-Factor Authentication Monday September 25, 2023.

Read more

Banner outages this weekend – August 5&6, 2023

  Posted on: August 2, 2023

Banner and related systems will be offline from 12 a.m. to 9 a.m. Saturday, Aug. 5 for upgrades, and 10 p.m. Saturday to 3 a.m. Sunday, Aug. 6 while Ellucian performs necessary maintenance.

The main TRU website and Moodle will not be impacted by this outage.

Read more

2022 Tax Forms

  Posted on: February 17, 2023

Tax forms (T4’s, T4A’s, T2022a’s, etc) for the will be available on myTRU and TRUEmployee by end of day on February 28th. Unable to log into myTRU or TRUEmployee? Reset your password on our password reset portal

Read more

Feb 10, 2023 – Upcoming Staff Print Server Migration

  Posted on: February 9, 2023

Print Services will be performing a print server migration and upgrade starting on the evening of Friday, Feb. 10 to improve our print server performance and reliability on both the Kamloops and Williams Lake campuses. This work will run over the weekend to limit the impact on print services at TRU.  Please leave your printers on for the…

Read more

Search To Top