Thompson Rivers University
Thompson Rivers University

General News

Want Wi-Fi? Connect to Eduroam

  Posted on: September 6, 2023

Eduroam is TRU’s recommended, secure wireless network. Login with your TRU or MYTRU credentials. Learn more at Please note: TRU students and staff are no longer able to access the TRU wireless network. This network was deactivated for students and staff on August 15, 2023.

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Information Security Changes at TRU

  Posted on: August 9, 2023

IT Services is introducing three new initiatives to improve TRU’s information security this summer!

The “TRU” WiFi Network will be deactivated Tuesday August 15, 2023.

New password strength requirements for all TRU and myTRU accounts Tuesday August 15, 2023.

Anyone using an email must enable Multi-Factor Authentication Monday September 25, 2023.

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Banner outages this weekend – August 5&6, 2023

  Posted on: August 2, 2023

Banner and related systems will be offline from 12 a.m. to 9 a.m. Saturday, Aug. 5 for upgrades, and 10 p.m. Saturday to 3 a.m. Sunday, Aug. 6 while Ellucian performs necessary maintenance.

The main TRU website and Moodle will not be impacted by this outage.

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2022 Tax Forms

  Posted on: February 17, 2023

Tax forms (T4’s, T4A’s, T2022a’s, etc) for the will be available on myTRU and TRUEmployee by end of day on February 28th. Unable to log into myTRU or TRUEmployee? Reset your password on our password reset portal

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Feb 10, 2023 – Upcoming Staff Print Server Migration

  Posted on: February 9, 2023

Print Services will be performing a print server migration and upgrade starting on the evening of Friday, Feb. 10 to improve our print server performance and reliability on both the Kamloops and Williams Lake campuses. This work will run over the weekend to limit the impact on print services at TRU.  Please leave your printers on for the…

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IT Services – Closed for Winter Break

  Posted on: December 23, 2022

Thompson Rivers University will be closed for the holidays as of 12:00pm Pacific Time on Friday, December 23, 2022, and will reopen on Tuesday, January 3, 2022, at 8:00am Pacific Time. Emails and Voicemails will not be monitored during this time. On January 3, 2023, the IT Service Desk will return to regular hours (8:00…

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Outages Affecting Eduroam and Campus Network

  Posted on: August 22, 2022

Technical issues affecting Eduroam and wired connections We are currently experiencing unexpected issues with Eduroam and some wired connections, resulting from the BCNeT network upgrade that took place yesterday, Aug. 21. IT Services is aware and is working with BCNET to resolve the issues as quickly as possible. Thank you for your patience.

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SCHEDULED: Offline August 6th/7th

  Posted on: August 5, 2022

Hello TRU Community, Please be aware that in addition to the previously listed maintenance for Banner-Related systems and the TRU Campus-Wide Power Outage – TRU’s Home Page ( will also be Offline for Scheduled Maintenance. Between 11:00 PM and 12:00 AM (Midnight) Saturday August 6th, there will be no access to anything on the TRU…

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UPDATED JUNE 21: Kaltura server migration disruptions

  Posted on: June 21, 2022

UPDATED JUNE 21: Kaltura server migration disruptions by Brian Lamb – Monday, 13 June 2022, 11:30 AM Number of replies: 0 Update, June 21: it appears is back online. However: 1) playlists may not have been mapped over. We will investigate. 2) We still have not solved the problem with embeds in Moodle in…

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