Thompson Rivers University
Thompson Rivers University

General News

UPDATED JUNE 21: Kaltura server migration disruptions

  Posted on: June 21, 2022

UPDATED JUNE 21: Kaltura server migration disruptions by Brian Lamb – Monday, 13 June 2022, 11:30 AM Number of replies: 0 Update, June 21: it appears https://media.tru.ca is back online. However: 1) playlists may not have been mapped over. We will investigate. 2) We still have not solved the problem with embeds in Moodle in…

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SCHEDULED: Banner service outage June 4, 2022

  Posted on: June 3, 2022

Dear TRU Community, Banner and related systems will be offline from 10 p.m. Saturday, June 4 until approximately 3 a.m. on Sunday, June 5 while IT Services performs necessary maintenance. During this outage there will be no access to the following:  Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic…

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Planned maintenance on Student network May 14, 5 – 10 a.m.

  Posted on: May 13, 2022

This Saturday, May 14, from 5 to 10 a.m., there will be planned maintenance work on the Kamloops student network, affecting computer labs and classrooms. While there may be intermittent access, please expect that you will not be able to connect to the TRU network during this time. This planned outage is part of an…

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RESOLVED: Student Network Outage

  Posted on: May 9, 2022

We have resolved the issue affecting the Student network on campus, as well as the Student EDUROAM wireless network, and apologize for the unexpected disruption. Last Update: May 9, 2:15pm We continue to experience ongoing issues with our network, which is currently affecting the ability for our Student network classrooms/labs to connect. IT is working to resolve…

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Banner service outage May 7th, 2022

  Posted on: May 6, 2022

Dear TRU Community, Banner and related systems will be offline from 11 p.m. Saturday, May 7 until approximately 6 a.m. on Sunday, May 8 while IT Services performs necessary maintenance. During this outage there will be no access to the following:  Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic…

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Intermittent network outage May 6, 2022 between 6 – 9 p.m.

  Posted on: May 6, 2022

Yesterday from approximately 4:15-5:30 p.m., TRU experienced unexpected network issues. IT Service was able to restore service, but additional planned downtime is needed to further investigate and resolve the issue. The network will be down this evening, May 6th, between 6 – 9 p.m., affecting on-campus internet, anything online at TRU that requires you to…

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SERVICE OUTAGE: May 6th, 2022

  Posted on: May 6, 2022

UPDATE: Service has been restored to all systems. Thank you for your patience during this outage. Last update: May 6 at 2:30pm We are experiencing an unexpected outage of our network. IT Services is working to resolve the issue as soon as possible. For future updates, please watch our social media channels. Last update: May…

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Service Restored – Internet Outage May 6, 2022

  Posted on: May 5, 2022

Service has been restored to all systems.Thank you for your patience. Last Update: May 6 at 6:15pm We are experiencing problems with our network, impacting tru.ca and other systems. We are working to resolve the issue as soon as possible. Last update: May 6 at 510pm

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Major Network Outage Scheduled for February 19-20, 2022

  Posted on: January 31, 2022

On the weekend of Feb. 19-20, 2022, TRU networks (fixed and wireless) will be unavailable, which will significantly impact the ability of all students, faculty and staff to connect, study and work. Details at tru.ca/outage The priority is to minimize disruption to students and bring everything else online as soon as possible. To avoid surprise…

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