Posted on: October 2, 2026
We recently identified a system glitch that resulted in some test environment data migrating to a limited number of TRU accounts, which resulted in some personal data to be changed on user accounts.
We are analyzing the current state and working on a resolution.
If your TRU account appears to be affected, please submit a support ticket and our team will investigate and make sure it is rectified as part of the resolution.
We apologize for the inconvenience and appreciate your understanding.
