Changes to TRU Switchboard

  Posted on: January 12, 2017

Callers to the main Thompson Rivers University number (250-828-5000) will be greeted by a new automated attendant system familiar at many other organizations. Callers with a touch phone can dial an extension or select a number representing one of the most frequently called areas of the university—programs, academic advising, the bookstore or IT Services (ITS)…

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Systems Maintenance Affecting myTRU and FlexReg on Tuesday, January 10th, 2017 from 6 am to 7 am

  Posted on: January 9, 2017

Please be advised that IT Services will be performing scheduled system maintenance between 6:00 am and 7:00 am on Tuesday, January 10th, 2017. Services experiencing intermittent interruptions during this period are FlexReg (online registrations), Banner self-service channels within myTRU (Registration, payment, timesheets, academic record details, tax forms, etc.). myTRU portal will remain in service. Thank you, IT…

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Phishing Alert – “OneClass Chrome Extension”

  Posted on: December 14, 2016

A malicious OneClass Chrome Extension (plug-in) has been identified. When the extension is installed, it will add a button to pages within Connect to “Invite your Classmates to OneClass“. When clicked, the button will attempt to send a phishing email to everyone in the class to promote OneClass. The extension will also attempt to collect user credentials (e.g. username and password). A copy of…

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Important Notice: System Outage on Friday, Nov. 25th (4:30 p.m.) to Saturday, Nov. 26th (4:30 p.m.)

  Posted on: November 23, 2016

IT Services will be performing major system maintenance to Banner for Year End Upgrades from 4:30 p.m. Friday, November 25th to 4:30 p.m. on Saturday, November 26th, 2016. Services not available during this period will be FlexReg (online registrations), FAST, Banner INB, Banner self-service channels within myTRU (Registration, payment, timesheets, academic record details, tax forms,…

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TRU GO – Mobile App

  Posted on: October 21, 2016

A one-stop shop for all things student life.  Available for free download. Details at:  

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Problems with Google Searches in TRU Wireless Networks

  Posted on: October 18, 2016

IT Services is investigating an issue in our Wireless networks where Google is requiring users to enter characters in a Captcha box before completing a search.  You can enter the characters to continue or use a different search provider such as IT Services (250) 852-6800 or email      

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Banner System Maintenance – Thursday, October 13th from 10:00 p.m. to 12:00 a.m.

  Posted on: October 13, 2016

IT Services will be performing system maintenance this evening, Thursday, October 13th from 10:00 p.m. to 12:00 a.m.  During this time self-service channels within myTRU will not be available.  Users may also expect intermittent interruptions in services of the following systems:  myTRU portal, FlexReg, Banner INB, and FAST.  This outage is required in preparation for…

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