Posted on: August 4, 2022
Dear TRU Community, Banner and related systems will be offline from 10 p.m. Saturday, Aug. 6 until approximately 3 a.m. on Sunday, Aug. 7 while Ellucian performs necessary updates. During this outage there will be no access to the following: Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic record…
Read morePosted on: July 19, 2022
On Thursday, July 28 from 6 -8 a.m., BCNET will conduct an upgrade which will result in loss of internet service at all TRU locations (Kamloops, Williams Lake and regional centers) for up to 30 min. This upgrade is a second attempt following the first one on Thursday, July 21, which resulted in an unexpected…
Read morePosted on: June 21, 2022
UPDATED JUNE 21: Kaltura server migration disruptions by Brian Lamb – Monday, 13 June 2022, 11:30 AM Number of replies: 0 Update, June 21: it appears https://media.tru.ca is back online. However: 1) playlists may not have been mapped over. We will investigate. 2) We still have not solved the problem with embeds in Moodle in…
Read morePosted on: June 3, 2022
Dear TRU Community, Banner and related systems will be offline from 10 p.m. Saturday, June 4 until approximately 3 a.m. on Sunday, June 5 while IT Services performs necessary maintenance. During this outage there will be no access to the following: Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic…
Read morePosted on: May 13, 2022
This Saturday, May 14, from 5 to 10 a.m., there will be planned maintenance work on the Kamloops student network, affecting computer labs and classrooms. While there may be intermittent access, please expect that you will not be able to connect to the TRU network during this time. This planned outage is part of an…
Read morePosted on: May 9, 2022
We have resolved the issue affecting the Student network on campus, as well as the Student EDUROAM wireless network, and apologize for the unexpected disruption. Last Update: May 9, 2:15pm We continue to experience ongoing issues with our network, which is currently affecting the ability for our Student network classrooms/labs to connect. IT is working to resolve…
Read morePosted on: May 6, 2022
Dear TRU Community, Banner and related systems will be offline from 11 p.m. Saturday, May 7 until approximately 6 a.m. on Sunday, May 8 while IT Services performs necessary maintenance. During this outage there will be no access to the following: Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic…
Read morePosted on: May 6, 2022
Yesterday from approximately 4:15-5:30 p.m., TRU experienced unexpected network issues. IT Service was able to restore service, but additional planned downtime is needed to further investigate and resolve the issue. The network will be down this evening, May 6th, between 6 – 9 p.m., affecting on-campus internet, anything online at TRU that requires you to…
Read morePosted on: May 6, 2022
UPDATE: Service has been restored to all systems. Thank you for your patience during this outage. Last update: May 6 at 2:30pm We are experiencing an unexpected outage of our network. IT Services is working to resolve the issue as soon as possible. For future updates, please watch our social media channels. Last update: May…
Read morePosted on: May 5, 2022
Service has been restored to all systems.Thank you for your patience. Last Update: May 6 at 6:15pm We are experiencing problems with our network, impacting tru.ca and other systems. We are working to resolve the issue as soon as possible. Last update: May 6 at 510pm
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