Thompson Rivers University
Thompson Rivers University

Duo Multi-Factor Authentication (MFA) Enrollment Schedule

  Posted on: June 10, 2021

What's the catch? Zip. Zero. Nada. Duo's job is to help protect you, not to mess with your stuff. We can't spy on you or wipe your phone, and we won't drain your data plan.


Your network credentials provide access to email, the TRU Employee portal, Moodle, Microsoft Cloud Services (including Office, Teams and OneDrive) and other network resources.

In December 2020, over 17 unsuspecting TRU employees opened a malicious email message, clicked on a scam link and provided their user credentials to a fake website.  The bad actors then used these credentials to send spam all over the world, which resulted in over 60 hours of IT work cleaning the servers and fixing TRU’s reputation.  This also prevented communication to students from Faculty.

Multi-factor Authentication provides a second layer of security, requiring you to have your password AND a second form of authentication, like the Duo Mobile Application. This can protect user logins even if usernames and passwords are stolen.

Thompson Rivers University will be using the free DUO mobile application to double up on security.  More information on how to install the Duo mobile app on your device is available at

Below is the tentative schedule that the Information Security Office will be using to connect Administration and CUPE Staff to Duo.

Faculty will be connected later in 2021.

PhaseDivision / DepartmentsFirst Duo EmailDuo Enrollment Date
1AVED-Disability Programs, Co-op and Work Integrated Learning, Environment & Sustainability, Finance, Indigenous Education, Internal Audit, Internal Audit, Office of Quality Assurance, Office of the President, Procurement Services, Regional Offices, Return to Campus, Risk Management Services, TRU Secretariat, VP Academic, VP Administration & FinanceJune 9, 2021June 23, 2021
2Enrollment Services & University RegistrarJune 14, 2021July 5, 2021
3People and CultureJune 29, 2021July 14, 2021
4Library, Open LearningJuly 12, 2021July 28, 2021
5Advancement, Faculty of Student Development, School of NursingJuly 19, 2021August 4, 2021
6Marketing and Communications, School of Business and Economics, TRU WorldJuly 26, 2021August 11, 2021
7Ancillary Services, Campus Infrastructure & Sustainability, Faculty of Adventure Culinary Arts & Tourism, Integrated Planning & Effectiveness, Research & Grad Studies, Williams Lake CampusAugust 3, 2021August 18, 2021
8Athletics, Faculty of Arts, Faculty of Education & Social Work, Faculty of Law, Faculty of Science, School of TradesAugust 9, 2021August 25, 2021
9AuxiliariesAugust 16, 2021September 1, 2021
10Faculty, Faculty-EmeritusOctober 4, 2021October 20, 2021
11OthersOctober 18, 2021November 1, 2021
For an up to date version of this table, click here.

If you have any further questions or concerns about this enrollment process, please reach out to or the IT Service Desk.


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