Posted on: June 10, 2024
IT Services will be upgrading network equipment in the above buildings/areas on Monday, June 10th, 2024, 5-9pm. The affected areas will include: During this period, wired (including VoIP phones) and wireless services in all spaces located in the building will be unavailable. Thank you for your patience as we keep TRU’s network secure and improve…
Read morePosted on: May 1, 2024
As of May 1, 2024, Wireless Printing (myprint.tru.ca) is undergoing maintenance and the service will be offline for an undetermined length of time. Traditional lab printing methods (from a computer on campus) will remain fully operational. Our team is actively working to restore the service as quickly as possible. Update: May 2, 2024 – Webprint…
Read morePosted on: May 1, 2024
Self-service functions in myTRU and related systems, including registration, payments, timesheets, tax forms and applications to TRU, will be offline from 10 p.m. on Saturday, May 4 to 3 a.m. on Sunday, May 5.
Read morePosted on: April 22, 2024
On Saturday, April 27 from 5:30 to 8 a.m., and Sunday, April 28 from 6 to 8 a.m., IT Services will be performing critical network updates. During the outages, there will be no access on Saturday and intermittent access on Sunday to the following: In addition to the above, the following will be impacted during…
Read morePosted on: February 21, 2024
Please be informed that our Service Desk will be operating with limited service between 10:00 AM and 12:00 PM today. During this period, we encourage all end users to utilize our IT Services Portal for submitting tickets or accessing our knowledge base for assistance. We appreciate your understanding and cooperation.
Read morePosted on: February 1, 2024
Banner and related systems will be offline from 10 p.m. on Saturday, Feb. 3 to 3 a.m. on Sunday, Feb. 4 while Ellucian performs upgrades. During this outage there will be no access to the following: The main TRU website and Moodle will not be impacted by this outage.
Read morePosted on: January 4, 2024
On Saturday, Jan. 13, IT Services will be performing critical network upgrades as well as upgrading network equipment in Old Main. IT Services will perform critical emergency network updates from 6 – 8 a.m. on Saturday, Jan. 13. All network access will be impacted. However, Moodle will continue to function for those accessing it off-campus…
Read morePosted on: December 22, 2023
Happy Holidays! Thompson Rivers University will be closed for the Winter Break as of 12:00pm Pacific Time on Friday, December 22, 2023, and will reopen on Tuesday, January 2, 2024, at 8:00am Pacific Time. Emails, ITS Portal Tickets, and Voicemails will not be monitored during this time. On January 2, 2024, the IT Service Desk…
Read morePosted on: October 10, 2023
The BlueJeans video-conferencing platform has officially been discontinued by its vendor. As a result, access to your BlueJeans account and any saved recordings will no longer be available as of the end of December 2023. We understand the importance of preserving your valuable content. Please follow these instructions before Dec. 31, 2023 to download your recordings. After this date, your recordings…
Read morePosted on: September 22, 2023
Student MFA for Email – September 25th 2023
Starting Monday September 25, 2023, any student using an @mytru.ca email address must enable multi-factor authentication to access their email off-campus. Students need to download the Microsoft Authenticator App and register their device.
Read more
