Thompson Rivers University
Thompson Rivers University

Maintenance, Page 2

SCHEDULED: Banner service outage Aug. 6–7

  Posted on: August 4, 2022

Dear TRU Community, Banner and related systems will be offline from 10 p.m. Saturday, Aug. 6 until approximately 3 a.m. on Sunday, Aug. 7 while Ellucian performs necessary updates. During this outage there will be no access to the following:  Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic record…

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BCNET upgrade to temporarily affect internet access July 28, 6 – 8 a.m.

  Posted on: July 19, 2022

On Thursday, July 28 from 6 -8 a.m., BCNET will conduct an upgrade which will result in loss of internet service at all TRU locations (Kamloops, Williams Lake and regional centers) for up to 30 min. This upgrade is a second attempt following the first one on Thursday, July 21, which resulted in an unexpected…

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SCHEDULED: Major (but short) network outage June 25, 2022

  Posted on: June 21, 2022

On Saturday, June 25 from 4 – 9 a.m., a short but major network outage is planned. The impact is similar to the network outage that took place in February 2022 but will be significantly shorter. Please save and shut down your systems at the end of this week. All TRU networks (fixed and wireless)…

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Banner service outage May 7th, 2022

  Posted on: May 6, 2022

Dear TRU Community, Banner and related systems will be offline from 11 p.m. Saturday, May 7 until approximately 6 a.m. on Sunday, May 8 while IT Services performs necessary maintenance. During this outage there will be no access to the following:  Banner Admin pages Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts and other academic…

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Intermittent network outage May 6, 2022 between 6 – 9 p.m.

  Posted on: May 6, 2022

Yesterday from approximately 4:15-5:30 p.m., TRU experienced unexpected network issues. IT Service was able to restore service, but additional planned downtime is needed to further investigate and resolve the issue. The network will be down this evening, May 6th, between 6 – 9 p.m., affecting on-campus internet, anything online at TRU that requires you to…

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SERVICE OUTAGE: May 6th, 2022

  Posted on: May 6, 2022

UPDATE: Service has been restored to all systems. Thank you for your patience during this outage. Last update: May 6 at 2:30pm We are experiencing an unexpected outage of our network. IT Services is working to resolve the issue as soon as possible. For future updates, please watch our social media channels. Last update: May…

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Service Restored – Internet Outage May 6, 2022

  Posted on: May 5, 2022

Service has been restored to all systems.Thank you for your patience. Last Update: May 6 at 6:15pm We are experiencing problems with our network, impacting tru.ca and other systems. We are working to resolve the issue as soon as possible. Last update: May 6 at 510pm

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Major Network Outage Scheduled for February 19-20, 2022

  Posted on: January 31, 2022

On the weekend of Feb. 19-20, 2022, TRU networks (fixed and wireless) will be unavailable, which will significantly impact the ability of all students, faculty and staff to connect, study and work. Details at tru.ca/outage The priority is to minimize disruption to students and bring everything else online as soon as possible. To avoid surprise…

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TRU Partners with Varonis for Data Protection

Picture of one man signing a ballot and one man in a suit holding a cup of coffee infront of a vendor sign

  Posted on: June 10, 2021

The TRU Information Security Office has been working closely with Varonis (an industry leading platform that is built to protect the world’s most valuable and vulnerable data), to identify stale data, as well as stale sensitive data, hosted on TRU’s network storage devices.  Protecting the data that you may have access to is critical to…

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Update on service disruption to OneTRU, TRUEmployee and myTRU

  Posted on: January 24, 2021

To follow up on yesterday’s service disruption notice, IT Services continues to work on restoring access to OneTRU, TRUEmployee and myTRU. While this investigation continues, IT Services was able to restore the critical contents on these webpages. TRUEmployee This information is now available via truemployee.tru.ca.  OneTRU The links for programs and applications normally accessible from the…

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