Posted on: February 21, 2024
Please be informed that our Service Desk will be operating with limited service between 10:00 AM and 12:00 PM today. During this period, we encourage all end users to utilize our IT Services Portal for submitting tickets or accessing our knowledge base for assistance. We appreciate your understanding and cooperation.
Read morePosted on: February 1, 2024
Banner and related systems will be offline from 10 p.m. on Saturday, Feb. 3 to 3 a.m. on Sunday, Feb. 4 while Ellucian performs upgrades. During this outage there will be no access to the following: The main TRU website and Moodle will not be impacted by this outage.
Read morePosted on: January 4, 2024
On Saturday, Jan. 13, IT Services will be performing critical network upgrades as well as upgrading network equipment in Old Main. IT Services will perform critical emergency network updates from 6 – 8 a.m. on Saturday, Jan. 13. All network access will be impacted. However, Moodle will continue to function for those accessing it off-campus…
Read morePosted on: December 22, 2023
Happy Holidays! Thompson Rivers University will be closed for the Winter Break as of 12:00pm Pacific Time on Friday, December 22, 2023, and will reopen on Tuesday, January 2, 2024, at 8:00am Pacific Time. Emails, ITS Portal Tickets, and Voicemails will not be monitored during this time. On January 2, 2024, the IT Service Desk…
Read morePosted on: October 10, 2023
The BlueJeans video-conferencing platform has officially been discontinued by its vendor. As a result, access to your BlueJeans account and any saved recordings will no longer be available as of the end of December 2023. We understand the importance of preserving your valuable content. Please follow these instructions before Dec. 31, 2023 to download your recordings. After this date, your recordings…
Read morePosted on: September 22, 2023
Student MFA for Email – September 25th 2023
Starting Monday September 25, 2023, any student using an @mytru.ca email address must enable multi-factor authentication to access their email off-campus. Students need to download the Microsoft Authenticator App and register their device.
Read morePosted on: September 6, 2023
Eduroam is TRU’s recommended, secure wireless network. Login with your TRU or MYTRU credentials. Learn more at tru.ca/wifi. Please note: TRU students and staff are no longer able to access the TRU wireless network. This network was deactivated for students and staff on August 15, 2023.
Read morePosted on: August 9, 2023
IT Services is introducing three new initiatives to improve TRU’s information security this summer!
The “TRU” WiFi Network will be deactivated Tuesday August 15, 2023.
New password strength requirements for all TRU and myTRU accounts Tuesday August 15, 2023.
Anyone using an @mytru.ca email must enable Multi-Factor Authentication Monday September 25, 2023.
Posted on: August 9, 2023
On Sunday, August 13, all buildings on the Kamloops campus will be inaccessible from 7 a.m. to 7 p.m. for a scheduled power outage. Campus phone lines will not work during the outage. You can reach Campus Security using the TRU Safe app or at this temporary mobile number while landlines are down: 250-320-7633. In preparation for this…
Read morePosted on: August 2, 2023
Banner and related systems will be offline from 12 a.m. to 9 a.m. Saturday, Aug. 5 for upgrades, and 10 p.m. Saturday to 3 a.m. Sunday, Aug. 6 while Ellucian performs necessary maintenance.
The main TRU website and Moodle will not be impacted by this outage.
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