Posted on: March 3, 2025
Update 1:00PM: We have corrected the issue with access to MyPrint, you may now resume using the wireless printing service. We’re experiencing an issue with MyPrint (myprint.tru.ca), and the wireless printing service is currently offline. Our IT team is actively working to resolve the issue as soon as possible. In the meantime, you can still…
Read morePosted on: February 27, 2025
Banner and related systems will be offline from 10 p.m. Saturday, March 1 to 9:30 a.m. Sunday, March 2 for firewall upgrades and other necessary updates. During this outage there will be no access to the following: The main TRU website and Moodle will not be impacted by this outage.
Read morePosted on: February 19, 2025
Campus Wi-Fi will be unavailable from 8 a.m. to 2 p.m. on Sunday, Feb. 23. IT Services will be performing critical updates to the wireless system from 8 a.m. to 2 p.m. on Sunday, Feb. 23. During this time, Eduroam, TRU’s Wi-Fi network will be unavailable on all TRU campuses. If you have any questions about…
Read morePosted on: February 14, 2025
Please note the IT Service Desk will be: For assistance during these closures, please visit www.tru.ca/itsportal. Through the portal, you can: ✅ Report a classroom emergency✅ Reset your password✅ Submit a support request We will respond to your inquiry as soon as possible when we reopen.
Read morePosted on: December 24, 2024
Thompson Rivers University will be closed for the Winter Break as of 12:00pm Pacific Time on December 24, 2024, and will reopen on January 2, 2025. Emails and Voicemails will not be monitored during this time. On January 2, 2025, the IT Service Desk will return to regular hours (8:00 a.m. to 6:00 p.m. Pacific…
Read morePosted on: December 16, 2024
Campus Wi-Fi will be unavailable from 7:30 to 8:00 a.m. on Tuesday, Dec. 17. IT Services has scheduled maintenance on the wireless authentication system from 7:30 to 8:00 am on Tuesday, Dec. 17. During this time, there will be no access to Eduroam, TRU’s Wi-Fi network. If you have any questions about this upgrade, please…
Read morePosted on: September 16, 2024
Heads up! Beginning next week, IT Services is migrating the student F:\ drive to OneDrive to enhance your storage capability and improve file accessibility. On Sept. 25, the F:\ drive will become read-only. You’ll still be able to read and copy files, but editing and saving will be restricted. IT Services will then move all…
Read morePosted on: August 15, 2024
All buildings on the Kamloops campus will be inaccessible from 7 a.m. to 7 p.m. on Sunday, Aug. 18 for a scheduled power outage. This outage does not affect West Gate Dormitories, McGill Residence, East Village, the Reach developments, Early Childhood Education Centre or the Research Emergency Management Building. North Tower will be provided with a generator for expected intermittent…
Read morePosted on: August 15, 2024
On Saturday, Aug. 17 from 6 to 8 a.m. and Saturday, Aug. 24 from 6 to 8 a.m., IT Services will be performing critical network updates. During these outages, there will be no access to the following: In addition to the above, the following will be impacted during the outage period: Thank you for your patience and…
Read morePosted on: July 22, 2024
On Monday, July 22, Ellucian will perform critical updates to Banner systems at 6 p.m. While there is no expected downtime, active sessions may be interrupted at the moment the update is applied, and users may need to reconnect. Thank you for your patience.
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