Posted on: May 5, 2022
Service has been restored to all systems.Thank you for your patience. Last Update: May 6 at 6:15pm We are experiencing problems with our network, impacting tru.ca and other systems. We are working to resolve the issue as soon as possible. Last update: May 6 at 510pm
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Posted on: June 10, 2021
The TRU Information Security Office has been working closely with Varonis (an industry leading platform that is built to protect the world’s most valuable and vulnerable data), to identify stale data, as well as stale sensitive data, hosted on TRU’s network storage devices. Protecting the data that you may have access to is critical to…
Read morePosted on: January 24, 2021
To follow up on yesterday’s service disruption notice, IT Services continues to work on restoring access to OneTRU, TRUEmployee and myTRU. While this investigation continues, IT Services was able to restore the critical contents on these webpages. TRUEmployee This information is now available via truemployee.tru.ca. OneTRU The links for programs and applications normally accessible from the…
Read morePosted on: January 22, 2021
We are aware that myTRU, TRUemployee and one.tru.ca are currently unavailable. We are looking into the situation and will provide an update when we have more information.
Read morePosted on: March 1, 2018
Please be advised that IT Services will be performing necessary system maintenance to Banner on Saturday, March 10th, 2018 between 7:00 a.m. and 7:00 p.m. This will affect students (Campus and OL), faculty, Open Learning faculty, and staff. During this period there will be NO ACCESS to the following services: Flexible Registration (online…
Read morePosted on: May 1, 2017
Please be advised that IT Services will be performing campus network system maintenance on Sunday, May 14, 2017 from 7:00 a.m. to noon. This will affect students (Campus and Open Learning), staff, faculty, and Open Learning faculty. Between 7:00 am and noon there will be NO OFF CAMPUS ACCESS to all systems including: myTRU.ca Moodle.tru.ca…
Read morePosted on: October 3, 2016
IT Services is performing system maintenance on the Webapps server that will cause a disruption of services for approximately five minutes on Tuesday, Oct. 4th at 7:30 am. This will affect any PCI compliant forms, the parking application, and Academic Inventory. IT Services (250) 852-6800 or email ITServiceDesk@tru.ca
Read morePosted on: September 12, 2016
IT Services will be performing system maintenance on Monday, September 12th from 11:30 p.m. to 12:30 a.m. Systems unavailable during this time include: myTRU, FlexReg, FAST and web registrations. Please note that if you need to access Learning Management Systems such as Blackboard (blearn.tru.ca) and Moodle (moodle.tru.ca) you will need to go directly to those…
Read morePosted on: August 2, 2016
IT Services will be working on phone system upgrades beginning Wednesday, August 3rd to Wednesday, August 10th. All service affecting outages will be done after 5 p.m. and non-service affecting upgrades will occur during the afternoon each day. Outages are expected to vary from 1 to 2 hours. Please contact the IT Service Desk if…
Read morePosted on: April 5, 2016
IT Services is performing system maintenance for compliance with e-commerce security on Wednesday, April 6th from 7:00 p.m. to 9:00 p.m. FlexReg (online registrations) and Banner self-service channels within myTRU (course evaluations, timesheets, academic record details, tax forms, etc.) will not be accessible during this time. IT Services (250) 852-6800 or email ITServiceDesk@tru.ca
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