Posted on: March 1, 2018
Please be advised that IT Services will be performing necessary system maintenance to Banner on Saturday, March 10th, 2018 between 7:00 a.m. and 7:00 p.m. This will affect students (Campus and OL), faculty, Open Learning faculty, and staff. During this period there will be NO ACCESS to the following services: Flexible Registration (online…
Read morePosted on: August 8, 2017
The IT Services Web Help Desk ticket system allows active TRU employees and students – both on campus and off campus – to submit IT related help requests or general inquiries. The ticket submitted will be directed immediately to the appropriate IT technician to help you resolve your issue and/or questions. Additionally, when you are…
Read morePosted on: July 25, 2017
Fall registration at Thompson Rivers University (TRU) was a significant occasion, due to the launch of the new Banner 9 ERP student web registration experience. This new Banner 9 registration module is the latest milestone in a long line of Banner 9 deliverables that have put TRU at the forefront of the Banner 9 evolution….
Read morePosted on: July 21, 2017
Please be aware that Network Services is currently migrating the wireless network in the Science Building over to the new wireless network. There could be intermittent interruptions to this service today, July 21st. The migration of this service should be completed by 4:00 p.m. today. As well, Network Services will be doing maintenance in…
Read morePosted on: May 12, 2017
Many organizations around the world—including Britain’s National Health Service—have been affected by a massive, global ransomware attack. While TRU currently has not seen any evidence of this attack on our networks, we would like all faculty and staff to be extra vigilant to ensure our systems remain secure. This Ransomware takes advantage of a MS…
Read morePosted on: April 26, 2017
Issue 24 – ITS Update Newsletter is available now at https://tinyurl.com/n4uspdk In this issue read more about: TRU’s 3rd Annual Privacy and Security Conference Emergency Notification IT Services Strategic Plan Sneak Peak Sharepoint Student Self Service Tickets SSD for Labs PCI DSS Compliance New Digital Signage Archibus On Demand Work & Preventative Maintenance Blue Jeans…
Read morePosted on: April 3, 2017
We are pleased to present the 2017-18 IT Services Strategic Plan.
Read morePosted on: March 23, 2017
IT Services has recently implemented a new, web-based telephone directory application. Users can now go to https://webapps.tru.ca/telbook/ or through the “Find a Person” link on the TRU website. If you are a Windows user there will now be a shortcut icon on your desktop labeled “Telbook-Web”. The new web application allows you to search for…
Read morePosted on: January 12, 2017
Callers to the main Thompson Rivers University number (250-828-5000) will be greeted by a new automated attendant system familiar at many other organizations. Callers with a touch phone can dial an extension or select a number representing one of the most frequently called areas of the university—programs, academic advising, the bookstore or IT Services (ITS)…
Read morePosted on: January 9, 2017
Kamloops Campus On Friday, January 13th from 5:30 pm to 10:30 pm, IT Services will be working on the campus telephone system to rectify an issue with buttons that may not be appearing on your set and the screen showing one (or all) of the following messages; ‘HTML App Upgrade’ ‘Applications Loading’ ‘Please wait while…
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