Thompson Rivers University
Thompson Rivers University

ITS Web Help Desk Ticket System is now live!

  Posted on: August 8, 2017

The IT Services Web Help Desk ticket system allows active TRU employees and students – both on campus and off campus – to submit IT related help requests or general inquiries. The ticket submitted will be directed immediately to the appropriate IT technician to help you resolve your issue and/or questions.

Additionally, when you are logged into the Web Help Desk system, you may check on current ticket progress and previous ticket history, and access Frequently Asked Questions (FAQs).  You may also provide feedback and answer survey questions when tickets are resolved and closed.

Try it for yourself!  Active TRU employees and students can log into the IT Web Help desk directly at with their network username and password using any modern browser.

For more information on how to access the IT Service Web Help Desk ticket system, along with some general usage information, please visit

IT Services

(250) 852-6800 or email


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