Posted on: September 16, 2024
Heads up! Beginning next week, IT Services is migrating the student F:\ drive to OneDrive to enhance your storage capability and improve file accessibility. On Sept. 25, the F:\ drive will become read-only. You’ll still be able to read and copy files, but editing and saving will be restricted. IT Services will then move all…
Read morePosted on: June 11, 2024
We’re excited to announce updates to our Application and System Access Request (ASAR) process which will increase efficiency, streamline workflows and improve your experience. What’s new? Dedicated forms for specific access requests In place of one ASAR form that is used for a variety of requests, the new separate forms allow for process improvements resulting…
Read morePosted on: June 10, 2024
IT Services will be upgrading network equipment in the above buildings/areas on Monday, June 10th, 2024, 5-9pm. The affected areas will include: During this period, wired (including VoIP phones) and wireless services in all spaces located in the building will be unavailable. Thank you for your patience as we keep TRU’s network secure and improve…
Read morePosted on: February 21, 2024
Please be informed that our Service Desk will be operating with limited service between 10:00 AM and 12:00 PM today. During this period, we encourage all end users to utilize our IT Services Portal for submitting tickets or accessing our knowledge base for assistance. We appreciate your understanding and cooperation.
Read morePosted on: January 4, 2024
On Saturday, Jan. 13, IT Services will be performing critical network upgrades as well as upgrading network equipment in Old Main. IT Services will perform critical emergency network updates from 6 – 8 a.m. on Saturday, Jan. 13. All network access will be impacted. However, Moodle will continue to function for those accessing it off-campus…
Read morePosted on: December 22, 2023
Happy Holidays! Thompson Rivers University will be closed for the Winter Break as of 12:00pm Pacific Time on Friday, December 22, 2023, and will reopen on Tuesday, January 2, 2024, at 8:00am Pacific Time. Emails, ITS Portal Tickets, and Voicemails will not be monitored during this time. On January 2, 2024, the IT Service Desk…
Read morePosted on: October 10, 2023
The BlueJeans video-conferencing platform has officially been discontinued by its vendor. As a result, access to your BlueJeans account and any saved recordings will no longer be available as of the end of December 2023. We understand the importance of preserving your valuable content. Please follow these instructions before Dec. 31, 2023 to download your recordings. After this date, your recordings…
Read morePosted on: September 6, 2023
Eduroam is TRU’s recommended, secure wireless network. Login with your TRU or MYTRU credentials. Learn more at tru.ca/wifi. Please note: TRU students and staff are no longer able to access the TRU wireless network. This network was deactivated for students and staff on August 15, 2023.
Read morePosted on: August 9, 2023
IT Services is introducing three new initiatives to improve TRU’s information security this summer!
The “TRU” WiFi Network will be deactivated Tuesday August 15, 2023.
New password strength requirements for all TRU and myTRU accounts Tuesday August 15, 2023.
Anyone using an @mytru.ca email must enable Multi-Factor Authentication Monday September 25, 2023.
Posted on: August 2, 2023
Banner and related systems will be offline from 12 a.m. to 9 a.m. Saturday, Aug. 5 for upgrades, and 10 p.m. Saturday to 3 a.m. Sunday, Aug. 6 while Ellucian performs necessary maintenance.
The main TRU website and Moodle will not be impacted by this outage.
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