Posted on: December 22, 2023
Happy Holidays! Thompson Rivers University will be closed for the Winter Break as of 12:00pm Pacific Time on Friday, December 22, 2023, and will reopen on Tuesday, January 2, 2024, at 8:00am Pacific Time.
Emails, ITS Portal Tickets, and Voicemails will not be monitored during this time.
On January 2, 2024, the IT Service Desk will return to regular hours (8:00 a.m. to 6:00 p.m. Pacific Time) Emails, ITS Portal Tickets, and Voicemails will be answered in the order they are received.
How you Request IT Support and Access Resources has changed
Using the IT Services Portal will help to expedite your ticket and enhance our ability to serve the TRU community as efficiently as possible.
The new IT Services Portal is your one-stop location to:
- Search for answers to your technical questions
- Submit support and service requests.
- Check ticket status.
Access the new site here: IT Services Portal (https://www.tru.ca/itsportal)
