Posted on: December 23, 2015
Technicians are working on resolving this issue as quickly as possible. ETA is 10:30 a.m. We are experiencing an internet outage causing several systems to not function externally: TRU website, myTRU, SSB, flexReg, Moodle and Blackboard Learn. These systems are working internally. Outlook email may not be delivered to your inbox from outside sources, and…
Read morePosted on: December 16, 2015
Please be advised that IT Services is performing campus internet system maintenance for approximately one hour on Monday, Dec 21st, 2015 between 5 p.m. and 6 p.m. There may be small intermittent interruptions to the internet during this time. This may affect the ability for students (Campus and OL), staff, faculty, and Open Learning faculty…
Read morePosted on: December 4, 2015
IT Services is performing a system upgrade on Sunday, Dec 6th between 8:00 am and 2:00 pm. During that time you may expect interruptions in services including Banner, myTRU, flexReg, FAST, BCCampus and BDMS. Please note that if you need to access Learning Management Systems such as Blackboard (blearn.tru.ca) and Moodle (moodle.tru.ca) you will need…
Read morePosted on: December 4, 2015
Please be advised that IT Services will be performing maintenance on the myTRU portal on Saturday, December 5th from 8:00 a.m. to 12:00 p.m. Access to myTRU will not be available during this time. Thank you for your patience. Please contact Brian Mackay if you require more information (bmackay@tru.ca). IT Services (250) 852-6800 or email …
Read morePosted on: November 27, 2015
IT Services is performing a system upgrade on Sunday, November 29th from 6:00 a.m. to noon. During that time you may expect interruptions in services including Banner, myTRU, flexReg, BCCampus, and BDMS. Please note that if you need to access Learning Management Systems such as Blackboard (blearn.tru.ca) and Moodle (moodle.tru.ca) you will need to go…
Read morePosted on: November 3, 2015
IT Services has implemented a new Self-Service Password Portal for your network, email, wireless and Moodle accounts. Login and register a non-TRU email address to allow you to quickly and easily reset your password when you need to from any computer or mobile device with internet access. For more details go to: www.tru.ca/its/passwords.html or go…
Read morePosted on: October 27, 2015
IT Services has resolved an earlier problem today with online payment and all systems are now functioning normally. Thank you for your patience. IT Services (250) 852-6800 or email ITServiceDesk@tru.ca
Read morePosted on: October 27, 2015
There may be intermittent interruptions to service for all systems connecting to Banner as IT Services works on a problem with the online payment system. Online payment is currently not operational. Systems that may be intermittently affected: myTRU, Web Registrations, and FAST. Please note, if you need access to Learning Management Systems such as Blackboard…
Read morePosted on: October 6, 2015
IT Services does not recommend Mac users upgrade to the latest operating system for Mac, OS X El Capitan, until issues with Microsoft Office are resolved. Once the issues are resolved, an upgrade request should be made through the IT Service Desk to allow a technician to assist with a full backup prior to install. Microsoft Office…
Read morePosted on: October 2, 2015
IT Services is performing a system upgrade on Monday, October 5th from 6:30 a.m. to 8:00 a.m. Systems unavailable during this time are Banner, myTRU, FAST and web registrations. Please note that if you need to access Learning Management Systems such as Blackboard (blearn.tru.ca) and Moodle (moodle.tru.ca) you will need to go directly to those…
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