Posted on: October 8, 2025
As of October 8, 2025 (11:00 a.m.), there is an ongoing issue affecting access to Microsoft Outlook and student email accounts.
You may see errors such as:
- “No license applied”
- “Your account is blocked”
Microsoft is aware of the issue and is actively working to resolve it. TRU IT Services does not yet have an estimated time for resolution.
For Students
If you are affected, please email itservicedesk@tru.ca with the subject line:
Outlook Outage: [Your TRU ID Number]
This helps our team track affected accounts and provide updates once access is restored.
For Employees
If your emails to students are bouncing back, please forward one bounce-back message to itservicedesk@tru.ca.
Our team will notify you when it is safe to resend your messages once student accounts are stable.
For service updates, please visit Microsoft Service Status.
