Posted on: October 10, 2025
UPDATE (9 a.m., Oct. 15, 2025) The scheduled Banner and related systems migration has completed. All affected services are up and running. Self-service functions in myTRU and TRUemployee will be offline during a scheduled Banner systems outage from Friday, Oct. 10 at 6 p.m. until Tuesday, Oct. 14 at 7 a.m. while Ellucian and IT Services complete…
Read morePosted on: August 5, 2025
Update: August 6, 2025 at 11:40 a.m. Services were restored at 11:40 a.m. today. Telus has given an all-clear indication and they don’t expect any further disruption. We are currently experiencing an outage affecting outbound internet connectivity at several regional locations, including: IT Services is actively investigating the issue. At this time, there is no…
Read morePosted on: August 1, 2025
FAST, Infosilem and OL Registration will be offline from 5 p.m. Friday, Aug. 1 to approximately 7 a.m. Tuesday, Aug. 5 while IT Services performs necessary maintenance. During this outage there will be no access to the following: The main TRU website, Moodle, and other Banner functions will not be impacted by this outage. Thank you for your patience and…
Read morePosted on: March 13, 2025
IT Services will be performing a switch replacement on the third floor of the International Building (IB) on Saturday, March 29. From 9 a.m. to noon in IB, there will be no access to computers, printers or Eduroam, TRU’s Wi-fi network. This outage affects the third floor only. If you have any questions, please contact the…
Read morePosted on: March 12, 2025
Moodle is experiencing a service disruption. They are actively investigating the issue and are working to resolve it as quickly as possible. Further updates will be provided when available. Thank you for your patience.
Read morePosted on: March 7, 2025
Network Services will be performing a network switch replacement on the first floor of Old Main on March 8th, from 9 AM to 3 PM. The following services will be affected during this time: – Security cameras– PCs– Printers– Wireless connectivity This will only be affecting room location from OM1601 to OM1690. If you encounter…
Read morePosted on: March 3, 2025
Update 1:00PM: We have corrected the issue with access to MyPrint, you may now resume using the wireless printing service. We’re experiencing an issue with MyPrint (myprint.tru.ca), and the wireless printing service is currently offline. Our IT team is actively working to resolve the issue as soon as possible. In the meantime, you can still…
Read morePosted on: February 27, 2025
Banner and related systems will be offline from 10 p.m. Saturday, March 1 to 9:30 a.m. Sunday, March 2 for firewall upgrades and other necessary updates. During this outage there will be no access to the following: The main TRU website and Moodle will not be impacted by this outage.
Read morePosted on: February 19, 2025
Campus Wi-Fi will be unavailable from 8 a.m. to 2 p.m. on Sunday, Feb. 23. IT Services will be performing critical updates to the wireless system from 8 a.m. to 2 p.m. on Sunday, Feb. 23. During this time, Eduroam, TRU’s Wi-Fi network will be unavailable on all TRU campuses. If you have any questions about…
Read morePosted on: December 16, 2024
Campus Wi-Fi will be unavailable from 7:30 to 8:00 a.m. on Tuesday, Dec. 17. IT Services has scheduled maintenance on the wireless authentication system from 7:30 to 8:00 am on Tuesday, Dec. 17. During this time, there will be no access to Eduroam, TRU’s Wi-Fi network. If you have any questions about this upgrade, please…
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