Thompson Rivers University
Thompson Rivers University

Maintenance

Planned outage in IB March 29

  Posted on: March 13, 2025

IT Services will be performing a switch replacement on the third floor of the International Building (IB) on Saturday, March 29. From 9 a.m. to noon in IB, there will be no access to computers, printers or Eduroam, TRU’s Wi-fi network. This outage affects the third floor only. If you have any questions, please contact the…

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RESOLVED: Moodle disruption — Wed. March 12

  Posted on: March 12, 2025

Moodle is experiencing a service disruption. They are actively investigating the issue and are working to resolve it as quickly as possible. Further updates will be provided when available. Thank you for your patience.

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Network Switch Upgrade – Old Main 1st Floor (March 8th, 9 AM – 3 PM)

  Posted on: March 7, 2025

Network Services will be performing a network switch replacement on the first floor of Old Main on March 8th, from 9 AM to 3 PM. The following services will be affected during this time: – Security cameras– PCs– Printers– Wireless connectivity This will only be affecting room location from OM1601 to OM1690. If you encounter…

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Resolved: MyPrint Wireless Printing Service – March 1, 2025

  Posted on: March 3, 2025

Update 1:00PM: We have corrected the issue with access to MyPrint, you may now resume using the wireless printing service. We’re experiencing an issue with MyPrint (myprint.tru.ca), and the wireless printing service is currently offline. Our IT team is actively working to resolve the issue as soon as possible. In the meantime, you can still…

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Planned Banner outage March 1 – 2

  Posted on: February 27, 2025

Banner and related systems will be offline from 10 p.m. Saturday, March 1 to 9:30 a.m. Sunday, March 2 for firewall upgrades and other necessary updates. During this outage there will be no access to the following:  The main TRU website and Moodle will not be impacted by this outage. 

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Planned Wi-Fi outage – Feb. 23, 2025

  Posted on: February 19, 2025

Campus Wi-Fi will be unavailable from 8 a.m. to 2 p.m. on Sunday, Feb. 23. IT Services will be performing critical updates to the wireless system from 8 a.m. to 2 p.m. on Sunday, Feb. 23. During this time, Eduroam, TRU’s Wi-Fi network will be unavailable on all TRU campuses.  If you have any questions about…

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Planned Wi-Fi outage – Dec. 17

  Posted on: December 16, 2024

Campus Wi-Fi will be unavailable from 7:30 to 8:00 a.m. on Tuesday, Dec. 17. IT Services has scheduled maintenance on the wireless authentication system from 7:30 to 8:00 am on Tuesday, Dec. 17. During this time, there will be no access to Eduroam, TRU’s Wi-Fi network. If you have any questions about this upgrade, please…

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Scheduled power outage Aug. 18, 2024

  Posted on: August 15, 2024

All buildings on the Kamloops campus will be inaccessible from 7 a.m. to 7 p.m. on Sunday, Aug. 18 for a scheduled power outage. This outage does not affect West Gate Dormitories, McGill Residence, East Village, the Reach developments, Early Childhood Education Centre or the Research Emergency Management Building. North Tower will be provided with a generator for expected intermittent…

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Upcoming network service outages – Aug 17 & Aug 24, 2024

  Posted on: August 15, 2024

On Saturday, Aug. 17 from 6 to 8 a.m. and Saturday, Aug. 24 from 6 to 8 a.m., IT Services will be performing critical network updates. During these outages, there will be no access to the following: In addition to the above, the following will be impacted during the outage period: Thank you for your patience and…

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Banner service disruption July 22, 2024

  Posted on: July 22, 2024

On Monday, July 22, Ellucian will perform critical updates to Banner systems at 6 p.m. While there is no expected downtime, active sessions may be interrupted at the moment the update is applied, and users may need to reconnect. Thank you for your patience.

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